Term and Conditions

Last updated: [Insert Date]

1. Website Use

1.1 Eligibility

To place orders with Cyclo Dreams, you must:

• Be at least 18 years old
• Have legal capacity to enter into binding contracts
• Reside in a serviceable region (excluding Asia and remote areas)

1.2 Account Responsibility

When creating an account, you agree to:

• Provide accurate and current information
• Maintain confidentiality of your login credentials
• Notify us immediately of any unauthorized account use

2. Products and Services

2.1 Product Descriptions

We take pride in offering premium cycling components including:

• Bottom brackets
• Cables
• Cranks
• Forks
• Headsets
• Hubs
• Pedals
• Suspension components

While we strive for accuracy in product descriptions and images, slight variations may occur. Specifications are subject to change without notice.

2.2 Product Availability

All orders are subject to product availability. If an item becomes unavailable after ordering, we will notify you and either:

• Offer a suitable alternative, or
• Provide a full refund for the unavailable item

3. Ordering and Payment

3.1 Order Process

Our ordering workflow operates with the precision of a well-tuned drivetrain:

1. Select your components and add to cart
2. Review your order at checkout
3. Provide accurate shipping information
4. Select payment method
5. Receive order confirmation via email

3.2 Payment Options

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment details on our systems.

3.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to:

• Supplier cost changes
• Currency fluctuations
• Administrative errors (in which case we will contact you before processing)

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and public holidays). You will receive tracking information once your order ships.

4.2 Shipping Options

We offer two shipping methods:

• Standard Shipping (£12.95) via DHL or FedEx – 10-15 business days after dispatch
• Free Shipping via EMS (for orders over £50) – 15-25 business days after dispatch

Delivery times are estimates and may vary depending on destination and customs processing.

4.3 Delivery Responsibilities

Once items are delivered to your specified address:

• You become responsible for the goods
• Please inspect items immediately for damage
• Report any issues within 48 hours of delivery

5. Returns and Refunds

5.1 Returns Policy

We accept returns within 15 days of delivery for most items, provided they are:

• In original, unused condition
• In original packaging with all tags and protective materials
• Accompanied by proof of purchase

5.2 Non-Returnable Items

For safety and hygiene reasons, these components cannot be returned unless faulty:

• Bottom brackets (if installed or removed from packaging)
• Cables (cut to length or opened from packaging)
• Headset components (if installed)

5.3 Refund Process

Refunds are processed within 3-5 business days after we receive your return:

• Issued to your original payment method
• Original purchase price minus shipping costs (unless return is due to our error)
• Credit card refunds: 3-10 business days depending on your bank
• PayPal refunds: Typically within 24 hours

6. Intellectual Property

All content on cyclodreams.com, including:

• Text
• Graphics
• Logos
• Product designs

is the property of Cyclo Dreams or its suppliers and protected by intellectual property laws. Unauthorized use is strictly prohibited.

7. Liability Limitations

7.1 Product Use

Cyclo Dreams components are designed for specific cycling applications. We are not liable for:

• Improper installation or use
• Modifications made to our products
• Use with incompatible equipment

7.2 Website Operation

While we strive for uninterrupted service, we cannot guarantee:

• Continuous website availability
• Error-free operation
• Immediate resolution of technical issues

Our liability is limited to the purchase price of affected products.

8. General Provisions

8.1 Governing Law

These Terms are governed by English law. Any disputes will be resolved in English courts.

8.2 Changes to Terms

We may update these Terms periodically. Continued use after changes constitutes acceptance.

8.3 Contact Information

For questions about these Terms:

Cyclo Dreams Sales Store
48 Park End St, Oxford, GB OX3J 6NN
Email: [email protected]