At Cyclo Dreams, we stand behind our premium cycling components with the same confidence we expect from a perfectly tuned drivetrain. If for any reason you’re not completely satisfied with your purchase, our straightforward returns process ensures your experience remains as smooth as ceramic bearings.

Our Returns Promise

We accept returns and exchanges within 15 days of delivery for most items, provided they are:

  • In original, unused condition
  • In original packaging with all tags and protective materials intact
  • Accompanied by proof of purchase

Non-Returnable Items

For safety and hygiene reasons, the following components cannot be returned unless faulty:

  • Bottom brackets (if installed or removed from packaging)
  • Cables (cut to length or opened from packaging)
  • Headset components (if installed)

*This reflects the technical nature of these components which become specific to your bike setup once installed.

How to Initiate a Return or Exchange

Step 1: Contact Us

Email our customer service team at [email protected] within 15 days of receiving your order. Use our template below to ensure we have all necessary information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Cyclo Dreams Team,

I would like to request a [return/exchange] for the following item(s) from order #[Your Order Number]:

– [Product Name] [Quantity]
– Reason for return: [Please specify]

I confirm the item(s) are in original, unused condition with all packaging intact.

Please advise next steps.

Kind regards,
[Your Full Name]
[Your Contact Number]

Step 2: Receive Return Authorization

Within 24 hours (excluding weekends), we’ll email you:

  • Return Merchandise Authorization (RMA) number
  • Return shipping address
  • Specific instructions if returning international orders

Step 3: Ship Your Return

Package the item(s) securely using the original packaging when possible. Include:

  • Completed returns form (we’ll provide this)
  • Copy of your order confirmation
  • RMA number clearly visible on the package

Important: We recommend using a tracked shipping service. You are responsible for return shipping costs unless the return is due to our error.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days after we receive your return
  • Method: Refunds will be issued to your original payment method:
    • Credit/debit cards: 3-10 business days depending on your bank
    • PayPal: Typically within 24 hours
  • Amount: Original purchase price minus any shipping costs (unless return is due to our error)

Exchange Process

For exchanges:

  1. Follow the standard return process above
  2. Once we receive your return, we’ll process your exchange item
  3. You’ll receive tracking information for your new item
  4. Standard shipping rates apply for exchanges unless the original item was faulty

Faulty or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us immediately at [email protected]
  • Include photos of the issue and packaging
  • We’ll arrange a prepaid return label if needed
  • Expedited replacement shipping at our cost

International Returns

For customers outside the UK:

  • Mark the package as “Returned Goods” to avoid customs charges
  • Include all required commercial invoices we provide
  • Original shipping costs are non-refundable
  • You are responsible for any return customs duties

Questions?

Our customer service team is ready to assist with the same precision we apply to component selection. Contact us at:

Email: [email protected]
Phone: [Insert Customer Service Number]
Hours: Monday-Friday 9:00-17:00 GMT

We aim to respond faster than our EMS shipping option!