Privacy Policy

Last Updated: [Insert Date]

At Cyclo Dreams (“we”, “us”, or “our”), we’re as committed to protecting your personal data as we are to sourcing premium cycling components. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.cyclodreams.com or make a purchase from our online store.

1. Information We Collect

We collect information that helps us deliver the high-performance service you expect from a cycling specialist:

• Personal Identification Information: Name, email address, shipping/billing address, phone number when you create an account or place an order.
• Payment Information: Credit/debit card details (processed securely via PCI-DSS compliant systems), PayPal email (if using PayPal). We never store full card numbers.
• Technical Data: IP address, browser type, device information, and usage data through cookies and similar technologies.
• Communication Data: Records of customer service interactions, product inquiries, and feedback.

2. How We Use Your Information

Your data helps us maintain the precision and efficiency you demand from your bike components:

• Process transactions and deliver your high-performance cycling parts
• Provide customer support with the same responsiveness we apply to component selection
• Improve our website functionality and product offerings
• Send service-related communications (order confirmations, shipping updates)
• Prevent fraud and enhance security with 256-bit SSL encryption
• Comply with legal obligations (customs, tax requirements)

We only process your data when we have a legal basis to do so, typically to fulfill our contract with you or with your consent.

3. Data Sharing and Disclosure

Like a well-tuned drivetrain, we only share data when necessary for smooth operation:

• Service Providers: Payment processors (Stripe, PayPal), shipping carriers, IT service providers – all bound by confidentiality agreements.
• Legal Requirements: When required by law or to protect our rights (fraud prevention, safety issues).
• Business Transfers: In connection with any merger or sale of company assets.

We never sell your personal data to third-party marketers.

4. International Data Transfers

As a global supplier of cycling components, your data may be transferred outside the UK/EEA to countries with different data protection laws. We ensure all transfers comply with applicable laws and implement safeguards like Standard Contractual Clauses.

5. Data Security

We protect your data with the same rigor we apply to selecting Shimano and SRAM components:

• 256-bit SSL encryption for all transactions (bank-level security)
• PCI-DSS compliant payment processing
• Regular security audits and system monitoring
• Limited access to personal data on a need-to-know basis

6. Data Retention

We retain your personal data only as long as necessary:

• Order information: 7 years for tax and warranty purposes
• Account data: Until you request deletion (unless legal retention applies)
• Marketing data: Until you unsubscribe

7. Your Rights

You control your data like you control your bike:

• Access: Request a copy of your personal data
• Rectification: Update inaccurate information
• Erasure: Request deletion where applicable
• Restriction: Limit how we use your data
• Objection: Opt-out of certain processing
• Portability: Receive your data in a structured format

To exercise these rights, contact us at [email protected]. We’ll respond faster than our EMS shipping option!

8. Cookies and Tracking Technologies

Our website uses cookies – small files that help your browsing experience run as smoothly as a ceramic bearing hub:

• Essential Cookies: Necessary for site functionality (shopping cart, checkout)
• Performance Cookies: Help us improve the site (Google Analytics)
• Marketing Cookies: Used sparingly to show relevant cycling content

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect site functionality.

9. Children’s Privacy

Our high-performance components and website are not intended for children under 16. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this policy occasionally – the current version will always be posted here with the “Last Updated” date. Significant changes will be communicated to customers.