Welcome to the Cyclo Dreams FAQ page. We’ve compiled answers to the most common questions about our premium bike components, shipping, returns and more. Can’t find what you’re looking for? Our cycling enthusiast team is always happy to help at [email protected].
About Cyclo Dreams
Who is Cyclo Dreams for?
We cater to performance-focused cyclists, DIY mechanics, and bike shops worldwide who demand genuine, high-quality components from top brands like Shimano and SRAM. Whether you’re upgrading your ride or maintaining a fleet of bikes, we’ve got the premium parts you need.
What makes Cyclo Dreams different?
We combine our passion for cycling with a commitment to quality and service. Just like the premium components we stock, we’ve designed our delivery system to be fast, reliable and great value – because we know your time on the bike matters as much as ours does.
Products
What types of bike components do you sell?
Our carefully selected range includes:
- Bottom brackets
- Cables
- Cranks
- Forks
- Headsets
- Hubs (including premium ceramic speed options)
- Pedals
- Suspension components
Are your components genuine/original?
Absolutely. We only source components directly from authorised distributors and manufacturers. Every part undergoes quality checks before dispatch to ensure you receive authentic, high-performance bike components.
Ordering & Payments
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Your security is our priority. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Shipping & Delivery
Where do you ship to?
We ship worldwide to most countries, excluding some remote areas in Asia and other locations. During checkout, our system will confirm if we can deliver to your address.
What are my shipping options?
We offer two reliable shipping methods:
- Standard Shipping (£12.95): Faster delivery via DHL or FedEx in 10-15 days after dispatch, with full tracking and faster customs clearance.
- Free Shipping: For orders over £50, shipped via EMS with delivery in 15-25 days after dispatch.
How long does order processing take?
Our Oxford-based team processes all orders within 1-2 business days. You’ll receive a dispatch confirmation email with tracking information as soon as your order ships.
Can I track my order?
Yes! Once your order ships, you’ll receive an email with tracking information so you can follow your components’ journey from our Oxford warehouse to your workshop.
What if my delivery is delayed?
While we work with premium carriers to ensure timely delivery, occasional delays can happen – especially during peak seasons or due to customs processing. If your order is significantly delayed, our customer support team will proactively update you and help resolve any issues.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date you receive your order. If your components aren’t perfect for your needs, we’ll make it right. Items must be unused and in original packaging.
How do I initiate a return?
Please contact our support team at [email protected] with your order details and reason for return. We’ll guide you through the simple process and provide a return authorization if applicable.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent or defective product). We recommend using a trackable shipping method for returns.
How long do refunds take?
Once we receive and inspect your return, we’ll process your refund within 5 business days. The time it takes for the refund to appear in your account depends on your payment provider.
Contact & Support
How can I contact Cyclo Dreams?
Our cycling enthusiast team is always happy to help! You can reach us at:
- Email: [email protected]
- Postal Address: 48 Park End St, Oxford, GB OX3J 6NN
Do you offer technical advice on components?
While we’re passionate cyclists who can offer general advice, for specific technical questions we recommend consulting with a professional bike mechanic or referring to manufacturer guidelines. We’re happy to provide product specifications and compatibility information to help with your purchasing decisions.
The Cyclo Dreams Team – Helping you build your dream ride, one premium component at a time.